MacroAir Terms and Conditions

Please ensure that you have read all terms and conditions carefully before making your purchase. By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and MacroAir Please carefully consider the products you are ordering prior to purchasing. This invoice is subject to the following terms and conditions, which may be modified only if MacroAir agrees in writing. Any inconsistent terms in Buyer’s order of confirmation will not be binding on MacroAir.


All orders placed through this website are subject to confirmation and acceptance by MacroAir which is a wholly U.S. owned and operated entity. Fulfillment of orders will be handled by MacroAir’s US distribution center.


All of our prices are in US dollars (USD) current as of 01 April 2019 and subject to shipping and other charges as appropriate for the jurisdiction sold. Product prices are regularly updated when price changes are received from our suppliers, and are subject to change without notice. All sales, excise and similar taxes MacroAir may be required to pay or collect with respect to the goods covered by this invoice shall be for the account of the Buyer, except as otherwise provided by law.

Customer Service Policy

MacroAir is committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Shipping is automatically calculated at the time of checkout. We have a flat fee to anywhere in the 48 contiguous United States. Orders to be shipped to Alaska, Hawaii, Canada, Mexico, or worldwide will require special pricing, please contact us to learn more. Orders will be shipped in 2-3 business days depending on product availability. If a product is not available, the online store will indicate its status and offer customers to place the item on backorder and advised by email when stock has been replenished. While all care is taken in the packaging and shipping of your purchase, we will assume no liability for any late delivery. MacroAir shall not be responsible for delays in delivery or any failure to deliver due to causes beyond MacroAir’s control, including but not limited to acts of God, war, or foreign government regulations or orders, fires, floods, strikes, lockouts and other labor difficulties or shortages of material or inability to obtain shipping space or transportation. Please contact us to enquire about shipping any large quantity or special orders.

Product Availability and Pricing

Every effort will be made to satisfy your order. If for any reason beyond our control, we are unable to supply ordered items that our website has said was available at the time of purchase we will notify you via email. In this instance, you will be offered to place your item(s) either on back order or you will have the option to remove that item from your order. Prices and availability of all products are subject to change without notice. Errors will be corrected as they are discovered and MacroAir reserves the right to revoke any offer, terminate any agreement, correct any error, omission or inaccuracy at any time (including after an order has been placed).

Product Images and Description

While every effort is made to ensure product images and descriptions as accurate as possible, errors may unintentionally occur.

Returns Policy

No goods shall be returned to MacroAir without MacroAir’s written consent. In no event shall MacroAir be liable for the cost of processing, lost profits, injury to goodwill or any other special or consequential damages. For purchases made directly from MacroAir online store only. MacroAir offer a 30 day (from time of delivery) conditional returns policy for products purchased directly from our website in the United States. Please carefully consider the products you are ordering prior to purchasing – the products being returned must never have been unpacked, installed or used in any way. You will require a Return Merchandise Authority (RMA) from us and we will not cover the costs of shipping, insurance or damage to the product or packaging. Please see our returns policy for more details.


There are no Warranties, Express of Implied, which extend beyond the description on the face hereof; MacroAir disclaims any implied warranty of merchantability or of fitness for a particular purpose. If any portion of the goods delivered to Buyer are defective or are otherwise not in accordance with contract specifications, MacroAir shall have the right in its discretion either to replace such defective goods or to refund the portion of the purchase price applicable thereto. In the unlikely event that your product has been damaged in transit please contact us within 48 hours of receiving your order and we’ll issue you with an RMA. Please note that we may request photographic evidence of damage in advance of issuing an RMA to return your damaged fan. We’ll arrange for your products to be collected and send you a replacement, if stock of your particular model is unavailable an alternative or refund may be offered. All faulty or damaged goods will be replaced free of charge by MacroAir. For any items that are either damaged or faulty you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty claim must be accompanied by an RMA from MacroAir, please see our Product Warranty for additional information.

To download the latest warranty information CLICK HERE

Changes to Terms

These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from MacroAir. This contract may not be modified or terminated orally. No claimed modification, termination or waiver of any of its provisions shall be valid unless in writing signed by the MacroAir’s duly authorized representative.

Legal Capacity

By purchasing a product from an MacroAir website you warrant that you are over 18 years of age and have the capacity to make a legally binding contract. All controversies and claims arising out of or relating to this contract, or the breach thereof, shall be settled solely by arbitration held in San Bernardino, California in accordance with the rules then obtaining of the American Arbitration Association, and judgment upon any award thereon may be entered in any court having jurisdiction thereof. Any demand for arbitration thereunder shall be made not later than ninety (90) days after delivery of the goods.

Privacy Policy

MacroAir is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us; that is all. MacroAir uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies are sent to your computer from MacroAir only while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from MacroAir your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

This contract shall be governed by and construed according to the laws of the State of California.